Champaign Heating Contractor Testimonials
Cassel Home Comfort Heating & Cooling is rated 4.8 /5 based on these 39 happy customer reviews
Our furnace stopped heating tonight and was giving multiple error codes. John M. came out from Cassel Home Comfort and checked it out. He found the pilot igniter to be the problem and had one on his service truck. It was working again quickly. He even cleaned the flame sensor. His work was efficient and the house is warm again. Good job! 2-11-2015
I would highly recommend Cassel. Excellent communication and definitely ahead of schedule. Our tech, John took the time to explain and show me what was wrong with the capacitor; along with a lot of quality information.
Cassel Home Comfort is a great resource for all heating and cooling systems. John M. has handled my recent service calls.....good job and always friendly & patient with my questions. Highly recommend this company.
We have been using Cassel Home Comfort for our heating and AC maintenance for the past two years. This month (July, 2015) we decided to replace the entire 23-year-old system in order to gain the efficiency of newer equipment and avoid an emergency replacement scenario in the heat of a summer afternoon or the cold of dark winter night. We have always been very satisfied with the service, staff, and products of CHC, but we decided to perform our due diligence and acquired four proposals, one from CHC and three from other well-know area companies. In addition to the prompt, reasonably priced service we have always experienced with CHC, we can now say that we have also had a wonderful experience with the sales and installation staff. Rich, the CHC technical sales specialist, spent plenty of time with us on his visit and answered all of the many questions we had for him. Rich comes from a technical service background which gives him an excellent knowledge base as a sales rep. Rich felt more like a friend offering good advice than like a salesman just trying to close the deal. We were also impressed that the owner of the company, Lon Cassel, a man with decades of experience in this area, came to the installation to make sure we were satisfied with the progress and to check on his crew to see they needed anything to complete their tasks. I rarely write public reviews, good or bad, but I did not want to pass up the opportunity to share our experience with our friends and neighbors in central Illinois. Mr. Cassel calls his staff the "Home Comfort Heroes", and now I call them that too.
Staff was very courteous, professional, and efficient.
very professional staff
John came out to service our AC that was no longer working. He was early which was appreciated. He was very knowledgeable and helpful. I would recommend him
I certainly appreciate the professionalism that the Cassel Home Comfort team shows. They are always very thoughtful in protecting the surroundings of the work area. They explain what they have done before exiting and answer any questions. I have always had the great service from whatever technician comes to my office or home. This shows that they teach their technicians professionalism, courtesy to their customers and great service. I will recommend them to everyone that I can for the Champaign area. Once again they were excellent service and respectful of their surroundings in my home.
We had an amazing experience with Cassel. John McIntosh was at our house in under 15 minutes and had our furnace issue solved quickly. He answered all of our questions and was knowledgeable. Most importantly he went the extra mile to make sure we understood the issue we were having. If you have a furnace issue Cassel is the place to call. We will definitely be using them again.
Furnace was not working, received a very quick service call. Technician was able to locate problem and repair it very quickly. Was very courteous and professional. I would highly recommend Cassel for your heating and cooling needs
Our furnace stopped heating tonight and was giving multiple error codes. John M. came out from Cassel Home Comfort and checked it out. He found the pilot igniter to be the problem and had one on his service truck. It was working again quickly. He even cleaned the flame sensor. His work was efficient and the house is warm again. Good job!
So imagine this, a Sunday morning, it is brisk outside, as the temps are in the 20's. We start to notice that it feels chilly in the home too. And it dawns on me that I have heard the furnace running for a while. So, I go to check it out & find that the blower is running, but there are no flames. I fumbled with it for a couple of hours to no avail. We called Cassel because I have heard their ads so we knew that they would be available & also that we would get the same flat rate for the service call, even though it was a Sunday. When we called we were told that they would get someone out as soon as possible, but that it might be a little wait because they had a few calls ahead of us. We didn't mind waiting, because it is a Sunday & with the cold weather, I am sure they have been busy. The technician, Andrew arrived about 2 hours after we called. After about 30 minutes, he determined the igniter had failed. The best thing, he had the part in stock on his truck. So, after a total of around an hour, the heat was back up & running. On a side note, one thing that jumped out at me, which I didn't notice until he was leaving. But he had plastic shoe covers on his shoes to make sure he didn't track any mud into our home. It was a very nice touch. Thank you Cassel
John Mcintosh came out on a service call for me today(on a Sunday, same price for service call during the week) from Cassel Home Comfort and by far has been the most knowledgeable, informative technician I have had experience with since being in my home. I've called out numerous of technicians, for different repairs and every time they left, I felt as if I just got beat out of my money because I am a woman and they knew I had little or no knowledge of what they were talking about or the jobs that they were performing. He not only explained to me what may have caused the furnace to go out, but also how to maintain the furnace as well. He also went over and above by not just fixing the Control board but tuned it up also. Not like one of the last two technicians that came out and told me I must call someone out again to have the furnace tuned-up and yet he charged me over $250 anyway for what I do not know because, here I am calling out someone again. This is by far the best experience I have had with a repair company/technician.
As a homeowner and property manager, I trust Cassel Home Comfort for all my HVAC needs. They respond quickly to issues when I call, and they have good expertise to get it solved quickly. They explain any problems to me clearly, and explain what needs to be done to fix it. Their office staff and techs are friendly and courteous.
These guys came out at 1 in the morning when we had no heat. The tech was quick to fix the problem and give the whole system a look inside. They were fast and reasonable!
steve and andrew were very polite and helpful. they fixed my problem in minutes.
We had a great experience with Cassel Home Comfort. We called early in the morning and the employee that called us back was very friendly. When he arrived we were just as pleased with the customer service and will continue to use Cassel for all our heating and cooling needs!
John McIntosh came out to look at our unit. He was quick, friendly, and honest. They were also upfront with the cost of everything and stuck with what they said and I appreciate that. Air conditioner ready to go for the summer.
Thank you for the service. Andrew was very helpful and pleasant to work with and now my heater has been inspected for the season. Thanks
We have had Cassel out to our home a couple of times to work on our boiler. They are always very courteous and professional. We have been very happy with the service we have received from them and would recommend to a friend.
They come when the said they. The workers come in and do not mess things up (wear shoe covings). And the best thing Cassel Home Comfort does know the equipment that they work on.
Good Service, very friendly. They were out same day for no heat situation and installed humidifier I requested the following day.
Great experience. Knowledgable employee. Quick and efficient help.
Excellent service. On time, completed service quickly. Went above and beyond assisting with additional issues that needed to be resolved. Will continue to use Cassel.
Thank you, Aaron for coming out promptly and giving my furnace the good once over. The service was excellent, quick, tidy and complete. Plus, just a bunch of nice people. AND....I got a good deal on some furnace filters, delivered right to my door. Thanks again!!
I am a Realtor and have used Cassel for my home service as well as with clients and have been extremely pleased with the quick response, level of service and follow up that I received from the company. I would strongly recommend them to people in the future!
I would recommend anyone to Cassel Heating and Cooling. I have been using them for 3 years now and have nothing but positive experiences.
Aaron did a great job today checking my furnace over. He was quick and efficient. I am very happy with my experience with Cassel Home Comfort.
Quick and efficient but possibly very expensive.
Worker came out same night...love the pricing.
The guys came and were challenged by my old boiler in my home. They have fixed it and my house is nice and toasty again!
No problems at all. Looking forward to my new thermostat.
I had a routine service call and the tech was informative, friendly, and professional.
Great Service!! After being away for the weekend, I came home to no heat. Cassel was willing to do some troubleshooting with me over the phone in order to try to resolve the problem before coming out and charging for their services. Within several minutes, the problem was fixed. I will follow up with a service call in order to be certain that everything is in good working order before the true winter hits. Thank You!!! I appreciate your willingness to work with me!!
Our technician was John. He had a great personality and extremely friendly. He made sure we were knowledgeable about the procedure he was doing and was opened to any questions we may have.
Very pleased with service. Arrived as scheduled. Very polite, friendly and professional.
Love this company, their service and their knowledgeable technicians....no matter your need, they always come through.
Great customer service! We have always had very prompt service and friendly technicians!!
Andrew took the time to explain all of the equipment functions in our new home so that we could keep it running smoothly, and know when there is a problem. He also diagnosed a humidifier problem that we weren't aware of. We are now confident that we are heating efficiently.